In the unlikely event that your item arrives damaged, please be sure to file a report with the post office within the required timeframe (Domestic: within two weeks of receipt; International: promptly report to the post office in your country of residence). Please retain the damaged item and all packaging materials in their original condition until the investigation is complete. If the report is not filed within the specified period, compensation from the post office will not be available, and we will be unable to ship a replacement or issue a refund. For further details, please refer to the "Contact Us" section.